Card Issuing Kiosks Efficiency: Real Numbers and Practical Use Cases

Card Issuing Kiosks Efficiency: Real Numbers and Practical Use Cases

Card issuing kiosks are automated self-service solutions designed for instant card issuance, reissuance, and customization without the involvement of bank staff. Today, these devices play a key role in bank digital transformation, helping financial institutions optimize customer service processes and scale card issuance efficiently.

Real-world implementation shows that a card issuing kiosk is not just an additional service point — it represents a new approach to customer interaction focused on speed, convenience, and autonomy.

How Card Issuing Kiosks Improve Banking Efficiency

One of the main advantages of card issuing kiosks is a significant increase in card issuance volume. According to practical use cases, deploying card issuing kiosks can increase card issuance by more than 700% compared to traditional branch-based processes.

Customers can independently:

·         issue a new bank card;

·         reissue a card in case of expiration or loss;

·         customize card design and parameters.

All operations are performed without queues, with full process control and compliance with security requirements.

Up to 60% of Card Applications via Self-Service Kiosks

After implementing card issuing kiosks, up to 60% of all card applications are processed through self-service channels. This significantly reduces the workload on branch employees, minimizes queues, and allows banks to reallocate resources to higher-value customer interactions.

For customers, this means fast, predictable, and convenient service available at any time.

Flexible Deployment: 60% of Installations Outside Bank Branches

Card issuing kiosks are highly effective not only inside bank branches. Around 60% of installations are located outside traditional bank offices, including shopping malls, business centers, and transportation hubs.

This approach expands a bank’s service footprint, increases accessibility, and allows financial institutions to reach new audiences without opening additional branches.

Card Customization: More Than 20 Options Available

Modern card issuing kiosks support over 20 card customization options. Customers can choose colors, designs, and other parameters directly during the issuance process, enhancing engagement and strengthening brand loyalty.

Personalization transforms a standard transaction into a full-fledged customer experience.

Card Issuing Kiosks as a New Customer Touchpoint

A card issuing kiosk is more than a self-service device. It is an independent digital channel that:

·         accelerates customer service;

·         improves operational efficiency;

·         reduces operational costs;

·         enhances customer experience.

According to the Freedom Bank × Globerce Capital case published by Digital Donut, card issuing kiosks have become a strategic tool for scaling banking services and improving performance without increasing infrastructure costs.